Customer Service Advisor

The Customer Service Advisor will provide exceptional support to customers, handling enquiries and resolving issues efficiently and professionally. This temporary role in the Not For Profit sector is ideal for someone with a passion for delivering outstanding service.

Client Details

The organisation is a small-sized entity operating in the Not For Profit sector, focused on making a meaningful impact in the community. They are committed to providing excellent service and resources to their customers.

Description

• Respond to customer enquiries via phone, email, or in person, ensuring timely and accurate resolutions.
• Maintain accurate records of customer interactions and update relevant systems accordingly.
• Provide information and guidance on services, policies, and procedures to customers.
• Handle complaints with professionalism, aiming to resolve issues effectively and positively.
• Collaborate with internal teams to ensure customer needs are met efficiently.
• Monitor and follow up on outstanding customer issues to ensure satisfaction.
• Identify and escalate complex or sensitive cases to the appropriate team or manager.
• Continuously improve knowledge of the organisation's services to better assist customers.

Profile

A successful Customer Service Advisor should have:

• Strong communication and interpersonal skills to engage effectively with customers.
• A proactive and solution-focused approach to resolving customer issues.
• Familiarity with using customer service software and maintaining accurate records.
• The ability to work well under pressure while maintaining attention to detail.
• Experience in a customer-facing role, preferably within the social housing sector.
• A professional attitude and commitment to delivering high-quality service.

Job Offer

• Competitive hourly pay.
• A temporary position offering valuable experience.
• The opportunity to contribute to a meaningful cause within the Not For Profit sector.
• A supportive and focused working environment.