Customer Service Co Ordinator

Job Title:  Customer Service/ Customer Administration Location: ManchesterSalary: £25,000-£26,000Contract Type: Full-Time, Permanent - 8.30am-5pm // Monday-Friday 

Reed are currently working with a well-established supplier of electrical products who are looking for a highly motivated Customer Service Advisor to join their team.

This position focuses on supporting the customer service team with order entry, service support, and analysing team workflows to enhance productivity and efficiency.

You will play a key role in documenting and improving processes while providing high-quality service to the customers.

Key Responsibilities:

1. Order Entry & Processing:

• Accurately input customer orders into the system, ensuring all relevant details are correct.
• Verify and process customer orders promptly, handling any discrepancies or issues as they arise.
• Collaborate with internal departments (sales, logistics, finance) to ensure smooth processing of orders.
• Track orders from initiation to delivery, providing customers with updates when.

2. Service Support:

• Serve as the first point of contact for customer inquiries, including order status, product information, and service-related questions.
• Maintain strong relationships with customers by providing excellent service, answering queries, and offering relevant solutions.

3. Workflow and Process Analysis:

• Work closely with the customer service team to analyse current workflows, identifying bottlenecks, inefficiencies, and areas for improvement.
• Assist in documenting current processes and creating clear, structured documentation for all team activities.
• Propose and implement improvements to enhance productivity and streamline order entry and service support processes.

4. Performance Reporting and Feedback:

• Collect and analyse data from customer interactions, order entry, and service requests to track performance metrics.
• Generate reports on team performance, identifying key trends and areas for improvement.
• Present findings and recommendations to the Customer Service Manager to drive continuous improvement.
• Participate in regular team meetings, sharing insights and providing feedback on process improvements and customer interactions.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• Supportive and collaborative team environment.