Our client is a rapidly expanding road freight and logistics company based in Manchester they are now looking for a Customer Service Operator who genuinely cares about people, takes pride in doing things properly, and wants to be part of building the bigger picture
Main Responsibilities
* Being the first point of contact for customers, calm, professional, and solutions-focused
* Handling customer enquiries via phone and email with speed and confidence
* Processing bookings accurately and ensuring service requests are executed smoothly
* Tracking shipments and proactively updating customers, no chasing, no confusion
* Resolving issues and complaints with ownership, empathy, and urgency
* Keeping customer records and internal systems clean, accurate, and up to date
* Working closely with operations, logistics, and sales to deliver on customer promises
* Spotting inefficiencies and suggesting smarter ways of doing things
* Supporting the business with general admin, data entry, and documentation
* Ensuring all work aligns with company standards and UK logistics regulations
What We're Looking For
* Experience in customer service, from a logistics, freight, express road, parcels background
* Strong communication skills. you're clear, professional, and confident
* Highly organised with strong attention to detail
* Comfortable using spreadsheets, Excel, and internal systems
* Able to multitask and stay composed under pressure
* A positive, team-first attitude. no egos, no excuses
* A mindset that takes ownership, not shortcuts
* Logistics or supply chain knowledge is a strong advantage
Package and Benefits
* Salary 26,000 to 30,000 dependent upon experience
* Pension
* You'll be part of a growing, ambitious logistics company
* Working with a team that values excellence, teamwork, integrity, and results
* You'll have see-clear pathways for career progression and development
* You won't be treated like a number, your contribution will be noticed
Back to searchCustomer Services Operator - Logistics
Freight Personnel
Posted 2 days ago, valid for 3 days
Manchester, Greater Manchester M24WU, England
£26,000 - £30,000 per year
Full Time
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Sonic Summary
- Our client, a rapidly expanding road freight and logistics company based in Manchester, is seeking a Customer Service Operator who values people and takes pride in their work.
- The role involves being the first point of contact for customers, handling inquiries via phone and email, and ensuring smooth service execution.
- Candidates should have experience in customer service, preferably in logistics or freight, along with strong communication and organizational skills.
- The salary for this position ranges from £26,000 to £30,000, depending on experience, and the company offers a supportive work environment with career progression opportunities.
- Ideal candidates will be detail-oriented, able to multitask under pressure, and possess a positive, team-first attitude.
