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Transport Customer Service Supervisor
Trafford Park
£30,000 - £38,000 (depending on experience)
Monday – Friday, 9am – 5pm (flexible start/finish times available)
A leading transport and haulage company based in Trafford Park is seeking a Customer Service Supervisor to join their growing team. This role offers a salary of £30,000 - £38,000 (depending on experience) and flexible working hours within a Monday to Friday schedule.
With a strong reputation for providing reliable and efficient haulage services across the UK, the business continues to expand and is now looking for a dedicated professional to take ownership of its customer service function.
The Candidate;
- Proven customer service experience within a transport or haulage company (essential).
- Strong communication and problem-solving skills.
- The ability to lead and motivate a small team.
- A proactive and organised approach to work.
- Knowledge of transport systems and processes.
- Ability to work under pressure and to deadlines
- Competent decision making
- Computer literate
- Have a flexible and adaptable approach
- Excellent organisational and communication skills
Duties and Responsibilities;
- Leading and supporting a small customer service team.
- Managing customer accounts, building strong and lasting relationships.
- Handling escalated queries and ensuring swift resolution.
- Coordinating with the transport planning and operations teams.
- Monitoring service levels and implementing improvements where needed.
- Supporting with reporting, KPIs, and process development.
- Monitor the customer and transport inbox
- Complete customer specific reports with previous days deliveries
- Deal with any customer issues that arise during the day
If you have Transport Customer Service experience and would like to be considered for this opportunity, please apply via the link.
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