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Enjoy a competitive salary ranging from 26,000 to 30,000, with the added bonus of a discretionary company bonus scheme. Benefit from 25 days of holiday, which increases to 28 days after three years of service, plus bank holidays. Additionally, you'll have access to a private medical plan and a health cash plan for you and your family, ensuring your well-being is always a priority.
As a Collections Agent, you'll be responsible for:
- Handling telephone queries from customers facing financial difficulties.
- Engaging in meaningful conversations to find suitable payment solutions.
- Setting up payment plans and collaborating with specialist teams.
- Demonstrating compassion and understanding for customers in vulnerable situations.
- Keeping accurate records of conversations and actions.
- Reviewing and suggesting improvements to processes.
- Identifying and reporting potential risks to your line manager.
The Collections Agent role comes with an attractive package, including:
- Annual salary of 26,000 - 30,000.
- Discretionary company bonus scheme.
- 25 days holiday, increasing to 28 after three years, plus bank holidays.
- Private medical insurance and health cash plan.
- 5% pension contribution from the company.
- Employee discounts and free office refreshments.
- Enhanced family leave and paid sick leave.
- Experience in a Payment Support, Collections, or Recoveries role.
- Excellent verbal and written communication skills.
- Strong understanding of financial principles and customer support strategies.
- A proactive approach to managing and prioritising caseloads.
- A passion for helping customers improve their financial health.
If you're driven, empathetic, and eager to make a difference in the financial well-being of others, this Collections Agent role is an excellent opportunity to join a dynamic and supportive team. Don't miss out on the chance to be part of a company that's making waves in the used car finance industry. Apply now and take the next step in your career!
Alternatively please call Jenni on(phone number removed) for more information.
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