Back to searchTechnical Support Engineer / 1st/2nd Line Support Analyst
DGH Recruitment
Posted 21 hours ago, valid for 6 days
Manchester, Greater Manchester M24WU, England
£35,000 per annum
Full Time
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A fantastic opportunity has arisen for a Technical Support Engineer / 1st/2nd Line Support Analyst to join our Manchester based firm on a permanent basis.
Technical Support Engineer / 1st/2nd Line Support Analyst
Responsibilities and Duties:
* Provide end-user IT assistance on all core desktop applications and technologies.
* Assist the Service Desk Delivery Manager in the triage of tickets, including:
* Serving as the end user advocate, maintaining regular communication with end users as
necessary to keep them informed about incident progress and notify them of any impending
changes or agreed outages.
* Collect missing/necessary information from end users and accurately create and update
service tickets in our ticketing system.
Technical Support Engineer / 1st/2nd Line Support Analyst
Knowledge, Sills and Experience:
* ITIL Certification is preffered
* Experienced working with, troubleshooting and improving Windows Server technologies,
Windows 10 and Office 365
* Understanding of telephony, including mobile devices and soft telephony (VOIP)
Technical Support Engineer / 1st/2nd Line Support Analyst
In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.
DGH Recruitment Limited acts as both an Employment Agency and Employment Business
