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Commercial Operations Director | Manchester | Fashion | £75k
Zachary Daniels are supporting a high growth fashion brand with the appointment of a Commercial Operations Director.
Sitting at the crossroads of Operations, and finance/strategy, you'll be the engine behind growth: bringing clarity to complexity, improving margins, and leading high-impact projects across logistics, customer experience, and internal processes.
What You'll Own:Financial Clarity
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Own weekly/monthly financial reporting with actionable insights
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Manage our in-house Management Accountant and monthly management packs
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Manage 3PL relationships (UK, US, EU), returns, freight, and fulfilment
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Ensure warehouse/packaging standards match our brand quality
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Optimise systems, data tracking, and SLA performance
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Collaborate with Buying & Merch teams to optimise buying and stock levels
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Avoid overstock, margin erosion, and cashflow issues
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Drive initiatives that reduce costs and boost contribution margin
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Improve international logistics, tariffs, and duty handling
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Lead the Customer Service function through our CS Manager
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Enhance our end-to-end customer experience as we scale
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Commercially sharp & financially fluent - you get unit economics, cashflow, and margin
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Experienced in DTC e-commerce with solid knowledge of 3PLs and global fulfilment
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A natural operator - great at building systems, streamlining workflows, and reducing waste
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Hands-on and high energy - you don't wait for permission; you drive clarity and results
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Comfortable working directly with founders and contributing to big-picture thinking
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Proficient in Excel / Google Sheets and not afraid to get into the data
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A great human - collaborative, calm under pressure, and genuinely positive to be around
Salary of circa £75k
Hybrid working with flexibility
Fantastic Manchester Location
Opportunity to make
BBBH: 33458
