Client Executive - Invoice Finance

Client Executive (Invoice Finance)

Manchester- Hybrid

Purpose of the role:

To provide support to the Client Manager/Senior Client Manager and Commercial Director, in delivering innovative funding solutions and outstanding customer service to clients operating on factoring, CID and Ideal facilities up to £3m in funds out.

Key Responsibilities:

Main tasks:

• To provide the first point of contact for clients on any operational queries and client requests on a day-to-day basis.
• Responsible for processing system updates about clients and or debtors as required, ensuring such updates have been appropriately authorised.
• Clear all soundings on time.
• Handling client payment requests and processing within authority levels, assisting with overpayment requests in the CM/SCM's absence.
• Client terminations –Calculating fees, issuing termination reports and statutory letters to clients and personal/corporate guarantors/warrantors and closing any terminated accounts.
• Coordinating outgoing Inter factor transfers.
• Review the IDEAL dashboard and correspond with clients on any reconciliation variance, any concerning or persistent variances to be communicated to the Client Manager/Senior Client Manager.
• Preparation of internal reports as required/requested.
• Client inductions ensure that any system training for the client is carried out within 24 hours of payout.
• Identification and escalation of risk.
• Complete Facility Transfer forms for the disclosure team, banking team and securities.
• Security review completion and diary system management to include covenant satisfaction and reporting requirements.

Standards of performance:

• To provide adequate/satisfactory support to the Client Manager/Senior Client Manager and clients in the day-to-day operation of the client facilities. This includes the accurate processing of client payment requests on the day of receipt and ensuring that any overpayments follow an approved authority. In addition, ensuring that, where necessary appropriate fees are charged.
• To ensure that an excellent standard of service is provided at all times.
• To ensure that any changes to the client's terms and conditions are accurately documented in the client's file. A signed acknowledgement must be received prior to the alterations being implemented on relevant systems.
• To acknowledge client correspondence within 24 hours of receipt and respond in full within 7 working days. Complaints must be acknowledged and dealt with within the policy.

Risk & Compliance:

• Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.

Skills & Experience:

Essential:

• Numeric and computer literate.
• Industry knowledge.
• Customer service focus.
• Knowledge of Microsoft Office applications.

Education & Qualifications:

Desirable:

• ABFA qualification to at least Foundation level.