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- Handle a caseload of approximately 150 pre-litigation housing disrepair claims from instruction to settlement.
- Comply with the Housing Disrepair Pre-Action Protocol and internal case management standards.
- Assess liability, quantify damages (including review of RICS and medical reports), and collate evidence including special damages and medical evidence.
- Draft and issue court documentation in accordance with Part 7 CPR.
- Monitor and comply with all key dates including court directions, hearings, and limitation periods.
- Maintain regular contact with clients, ensuring proactive updates in line with service level agreements.
- Use Proclaim case management system efficiently and accurately, maintaining full case records and task tracking.
- Collaborate with internal teams and escalate complex matters to team leaders where required.
- Demonstrate commercial awareness, strong time management, and decision-making ability.
- Achieve monthly financial and administrative performance targets.
- Proven experience managing a caseload of housing disrepair claims (pre-litigation essential; litigation experience desirable).
- Knowledge of housing disrepair protocol, civil procedure rules (Part 7), and RICS reporting.
- Excellent written and verbal communication skills, with a client-focused approach.
- Strong organisational and time management skills with the ability to meet deadlines.
- IT literate and confident using systems such as MS Office and Proclaim.
- Ability to work independently and as part of a collaborative team.
- Flexible working schedule with remote options
- Performance-related bonus scheme
- Supportive leadership and regular team collaboration
- Opportunities for professional development
- Positive, inclusive work culture
