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Role: HR Advisor – Spanish speaking
Duration: 3 x Months
Location: 2x days a week onsite (Manchester), 3x from home
Rate: £18.84 per hour
MUST be fluent in Spanish and English
JobDescriptionSummary:
The Human Resources Services Advisor is the first point of contact for assigned client groups. The HR Service Advisor acts with considerable independence, discretion, judgment and initiative in providing timely and accurate information and advice on policies, procedures, administrative and operational issues and collective agreements.
JobDescription:
Under the general guidance of the HR Services Advisory Lead EMEA, the HR Service Advisor is accountable for the following:
• Act as the point of contact for any service related questions for hiring managers, employees and other HR team members and taking care of HR request until closure (end to end incl. tracking and tracing). Create high end user experience.
• Provide best in class customer service, aiming to quickly resolve queries and issues, always striving to go the extra mile. Be knowledgeable of the business operation and the structure of the business, including key contacts. Provide ad-hoc support and advice in the delivery of HR calendar events (e.g. IDP, MAP, STIP salary review).
• Use multiple HR and Payroll systems to support the resolution of customer queries.
• Share customer feedback (process related) with Service Specialist; suggest new HR technology solutions to improve day-to-day operations.
• Monitor quality of Transactional work produced by the Hubs, along with key HR Services metrics.
• Initiate changes in Workday as defined by process.
• Proactive advisory on “how to” for HRBP’s and line managers.
• Contribute in local projects with impact on Human Resources.
• Demonstrate awareness of the roles of the other HR roles and teams.
• Maintain a working knowledge of HR policies and procedures.
