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Why Join?This is a fantastic opportunity to step into a pivotal role within the freight forwarding industry. As an Account Manager, you'll be at the heart of customer relationships, ensuring smooth operations and delivering exceptional service. You'll work closely with transport, imports, exports, and warehouse teams to provide tailored solutions that keep clients coming back.
We're looking for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in building strong partnerships.
What You'll Be Doing- Managing customer queries and escalations via phone, email, and face-to-face
- Collaborating with imports, exports, charter, domestic transport, and warehouse teams
- Raising and resolving issues with partners
- Handling spot quotes and supporting sales calls
- Developing a "hot prospect" list of new opportunities and recovering lost business
- Supporting external sales and onboarding new customers
- Driving efficiencies and identifying cost savings in processes
- Producing reports on turnover, margins, bookings, and business performance
- Contributing to project work and KPI tracking
- Staying up to date with compliance through training sessions
- Minimum 2 years' experience in customer service or account management within freight forwarding
- Strong communication and relationship-building skills
- Analytical mindset with excellent time management
- Advanced IT skills, including Microsoft Excel
- Attention to detail and a proactive approach
- GCSEs (or equivalent) in English and Maths
- Background in road freight and proven internal sales experience
- Competitive salary around £30k
- 22 days holiday + bank holidays (with buy/sell options)
- Free onsite parking
- A supportive team environment with opportunities to grow
