- Proven commercial experience working in a similar customer facing IT support function
- Excellent troubleshooting skills, especially with MS Word, Excel and PowerPoint
- Experience with logging and tracking support issues in Service Management Toolsets (preferably ServiceNow)
- You will have experience in providing remote access support, this includes providing support for wireless connectivity, VP, and VDI Services
- Ideally you will have experience in supporting mobile collaboration using Blackberry Work apps
- Experience of having worked in an ITIL v3 or v4 Framework environment – ITIL Certification would be highly valued, as would Microsoft Certifications
Back to search2nd line IT Service Desk Support
Eutopia Solutions ltd
Posted 2 days ago, valid for 11 days
Manchester, Greater Manchester M17 1DJ, England
Full Time
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Sonic Summary
- A 2nd line IT Service Desk Support position is available in Manchester with hybrid working arrangements.
- The role involves providing phone and online support for applications like Windows 10, Office 365, and industry-specific software.
- Candidates should have proven commercial experience in customer-facing IT support and excellent troubleshooting skills, particularly with MS Office applications.
- The salary is competitive, with additional bonuses and benefits offered, and applicants should have at least 2 years of relevant experience.
- Working hours are from 3-11pm, Monday to Friday, with a requirement to be onsite 2 days a week in central Manchester.
