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Role: IT Field Delivery Engineer - Site Based
Location:Â Manchester -Â North West
Contract Type: Permanent
Salary Package: Competitive salary plus large company benefits, a broad flexible benefits scheme, and two paid volunteering days per year
Hours: 9:00 am - 5:30 pm, Monday to Friday
Role Purpose:
To attend sites and provide support for IT hardware and software in line with Service Level Agreements (SLAs). You'll work efficiently and proactively to deliver first-class IT support.
Key Responsibilities:
- Diagnose, repair, and maintain hardware (PCs, laptops, local/network printers and peripherals) across one or more sites. May also include basic server, AV, telephony, and network support.
- Resolve operating system and application issues in line with procedures and specifications.
- Complete IMAC (Install, Move, Add, Change) work as required.
- Maintain regular communication with internal teams and relevant site contacts.
- Manage part replacements and returns promptly.
- Meet key performance indicators (KPIs) associated with the role.
- Adhere to all site-specific fire, security, and health and safety regulations.
- Ensure incidents are logged and updated within the IT service management (ITSM) tool within SLA.
- Stay up to date with new technologies and maintain relevant knowledge and skills.
- Carry out other reasonable duties as requested by line management.
- Participate in a 24/7 on-call rota where required.
- Be prepared to work occasional overtime when necessary.
- Mentor junior engineers when needed.
- Comply with company policies and management system requirements.
- Maintain company equipment in good working order and condition.
- Follow applicable site-specific policies and processes.
- Create and maintain technical documentation where required.
Skills and Experience:
- Professional, reliable, and presentable at all times
- Full UK driving licence (if required to fulfil duties across sites)
- Excellent customer-facing and communication skills
- Able to obtain relevant government and/or police security clearance (unrestricted)
- Self-motivated with strong organisational skills and the ability to work independently
- Holds or can obtain relevant technical certifications
- Possesses at least a CompTIA A+ certification (or equivalent experience)
- Strong knowledge of operating system tools, application support, and telephony
- Comfortable working at height and carrying out manual handling tasks
- Positive attitude and team-oriented behaviours
