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Contract Type: 6-Month Interim (Potential to Become Permanent)
Location: Manchester (Hybrid - after first 4 weeks, 2-3 days WFH)
Pay Rate: 24-27 per hour via Umbrella
About the Role
We are seeking a proactive Scheduling Team Leader to join our Housing Association in Manchester on a 6-month interim basis, with the potential to move into a permanent role. You'll be responsible for overseeing a small team of four staff (a mix of schedulers and administrators), ensuring effective service delivery across our repairs and maintenance function.. This position is office-based for the first 4 weeks, after which it moves to a hybrid model (2-3 days from home per week)
Key Responsibilities
- Line manage, supervise, and support a team of 4 (Schedulers and Administrators).
- Carry out 1-1s, supervisions, and performance management to ensure team members are supported and targets are achieved.
- Oversee the effective scheduling of operatives' diaries to maximise efficiency and ensure repairs are allocated correctly.
- Monitor and review scheduling systems, ensuring accurate data entry and adherence to policies.
- Provide coaching and guidance to the team, helping to improve productivity and service quality.
- Work closely with Repairs Managers, Operatives, and Customer Services to resolve any scheduling conflicts or issues.
- Ensure compliance with organisational policies and performance standards.
- Contribute to service improvements, identifying opportunities to enhance processes and customer satisfaction.
- Previous experience as a Scheduling Team Leader, Supervisor, or similar within a repairs scheduling, planning, or administration environment (ideally in housing or a similar sector).
- Strong people management skills with the ability to conduct supervisions and 1-1s effectively.
- Excellent organisational skills and attention to detail, with the ability to oversee complex scheduling systems.
- Strong communication skills, both written and verbal, with the ability to liaise with multiple stakeholders.
- A problem-solver with the ability to remain calm under pressure and adapt to changing priorities.
- IT literate with experience using scheduling/repairs management software and MS Office.
- 6-month interim Scheduling Team Leader role with strong potential to go permanent.
- Opportunity to work within a supportive team at a respected housing association.
- Competitive pay of 24-27 per hour via Umbrella.
