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Location: Fully onsite at a Manchester City Centre office
Schedule: Permanent, 37.5 hours per week, with shifts scheduled between 7am - 7pm, Monday to Friday
Salary: Up to £35,(Apply online only) per annum, depending on experience and qualifications
Role Overview
As a Product Expert, you'll be instrumental in supporting a network of Pro Tier solar and storage installers. You'll serve as the primary point of contact for technical phone support, assisting with system quotations, installation guidance, and commissioning procedures.
Your strong product knowledge and excellent communication skills will ensure a smooth experience for the partners and maintain the high technical standards the team is known for.
Key Responsibilities
- Provide real-time technical phone support to installers throughout quoting, installation, and commissioning phases.
- Diagnose and resolve technical issues clearly and effectively, ensuring installers feel confident and supported.
- Assist with system configuration, product compatibility, and optimal system design.
- Accurately log support cases for internal tracking and continuous improvement.
- Work closely with engineering, sales, and product development teams to provide feedback and enhance product offerings.
- Stay informed on the latest product updates and technical documentation.
What We're Looking For
- 3-5 years of experience in a technical support or call centre environment.
- Ability to troubleshoot and explain technical topics to non-technical audiences.
- Experience with electrical systems, renewable energy, or energy storage technologies is a strong advantage.
- Excellent verbal communication skills with a calm, patient approach under pressure.
- Highly organised, detail-oriented, and comfortable working in a dynamic environment.
- Able to work independently while contributing to a team-based culture.
Why Join?
- Join a rapidly growing, forward-thinking organisation in the renewable energy industry.
- Be part of a dedicated, collaborative team committed to sustainability and innovation.
- Competitive salary, performance incentives, and room for professional growth.
- Help advance the UK's clean energy transition by supporting key partners in the field.
Please get in touch for further details.
Back to searchProduct Support (Technical Support)
Xpertise Recruitment
Posted a month ago, valid for 5 days
Manchester, Greater Manchester M24WU, England
£28,000 - £35,000 per annum
Full Time
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Sonic Summary
- The position is for a Product Expert located fully onsite at a Manchester City Centre office.
- The role requires 3-5 years of experience in a technical support or call centre environment.
- The salary offered is up to £35,000 per annum, depending on experience and qualifications.
- Responsibilities include providing real-time technical support, diagnosing issues, and assisting with system configuration for solar and storage installers.
- This is an opportunity to join a growing organization in the renewable energy sector, contributing to sustainability and innovation.
