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Title:Casualty Claims Handler
Location:Manchester (Spinningfields HQ) 5 days in-office during 6-month probation, reducing to 2 days in-office post-probation (hybrid)
Term:Permanent, Full-Time
Your New Role:
We are seeking a proactive and detail-oriented Claims Handler to manage a portfolio of Employers Liability, Public Liability, and Casualty claims. The successful candidate will play a key role in ensuring fair and timely resolution of claims while providing exceptional service to our clients broker partners and insured customers.
Our client is a specialist challenger insurer operating across the UK. They provide Property, Liability, and Fleet insurance to large and medium-sized businesses and the public sector exclusively through brokers.
They are a people-focused, values-driven organisation with a strong One Team ethos with culture that encourages individual development, collaboration, and professionalism.
Key Responsibilities:
Manage a caseload of EL/PL and Casualty claims from notification to resolution.
Investigate and assess liability, causation, and quantum across a variety of claims.
Liaise with policyholders, brokers, solicitors, and other stakeholders in the claims process.
Ensure all claims are handled in accordance with company policies, regulatory requirements, and SLA timelines.
Identify and mitigate potential fraudulent or exaggerated claims.
Accurately record and report claims information using internal systems.
Contribute to continuous improvement initiatives within the claims team.
Represent Protector Insurance in client meetings or case reviews where appropriate.
Your Skills & Experience:
Have solid experience in Commercial Claims Handling, particularly across Employers Liability, Public Liability, and Casualty.
Demonstrate ambition and commitment to pursue professional development, including CII qualifications.
Possess excellent communication skills both written and verbal.
Are organised, detail-focused, and capable of managing multiple priorities.
Work well independently but thrive as part of a collaborative One Team culture.
Embody the values of Credibility, Openness, Boldness, and Commitment.
Your New Benefits:
Excellent Pension Scheme
Annual Performance-Based Bonus
Private Medical Insurance & Cashback Scheme
Hybrid Working Opportunities after 6-month probation
25 Days Annual Leave plus your Birthday off
Paid Wellbeing Days
Enhanced Family-Friendly Policies
Career Development Support including CII study funding and training
Employee Assistance Programme
Group Life Insurance
Cycle to Work Scheme
Season Ticket Loan
This is a fantastic opportunity to join an innovative, forward-thinking insurer where your contribution will be recognised, and your career growth supported. If you're passionate about claims and looking to grow in a dynamic environment, wed love to hear from you.
