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Portfolio Credit Control are currently partnered with a reputable and globally recognised business based In the heart of Manchester. If you are a dedicated, driven and ambitious individual we have the role for you!
Customer Service Advisor5 days a week in officePaying 24-26kBased in Manchester
- Are you a dynamic individual with a knack for communication and a passion for problem-solving? We are looking for a motivated Customer Service Advisor to join our client's head office in Manchester
- Why This Role?
- You will be instrumental in maintaining cash collections and reducing overdue debt, ensuring the financial health of the organisation.
- What We're Looking For:
- A confident and positive individual who thrives in a fast-paced environment
- At least two years of experience in customer service or account collection
- Exceptional negotiation skills and a pragmatic approach to problem-solving
- Your Daily Responsibilities:
- Engage with clients about their overdue accounts
- Address payment and service queries, mainly over the phone
- Deliver "Super Service" in every interaction, maintaining detailed records
- Process debit/credit card payments efficiently
- Collaborate with the team to streamline client accounts and internal processes
- Handle account adjustments and provide comprehensive case histories when necessary
- What You'll Achieve:
- Meet and exceed cash collection and outbound call targets
- Ensure timely and accurate completion of credit control tasks
- Maintain high levels of attendance and punctuality
- If you are ready to rise to the challenge and excel in a role that values excellence in service and financial acumen, apply now and join our dedicated team!
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