- Team Leadership: Manage, coach, and mentor your team, ensuring high performance and a positive working environment.
- Operational Excellence: Oversee team workloads, manage absence and holidays, and ensure that all tasks are completed within company SLAs. Monitor KPIs and MI to optimise team performance and revenue generation.
- Relationship Building: Collaborate with internal stakeholders and aligned estate agent subsidiaries to build strong, positive relationships and drive business growth.
- File Auditing & Risk Assessment: Conduct file audits, ensuring accuracy and compliance with legal procedures, AML, and client care standards. Lead problem-solving on complex cases and provide pragmatic legal advice.
- Complaint Handling & Continuous Improvement: Address and resolve any complaints promptly and professionally. Contribute to the continuous development of team practices and ensure high standards of client service.
- Professional Development: Ensure the ongoing training and development of your team, including CPD and compliance training. Lead by example with a positive attitude, professional work ethic, and commitment to the company’s values.
- Leadership Experience: Previous experience managing a conveyancing team is essential, with excellent coaching, organisational, and problem-solving skills.
- Communication Skills: Strong communicator, able to build relationships and deliver effective performance management.
- Professionalism & Initiative: A ‘can do’ attitude, flexibility, and an ability to work both independently and as part of a team.
- Attention to Detail: High standards of client care, compliance, and attention to detail are key to success in this role.
- Benefits: 28 days holiday (plus Bank Holidays), enrolment in our Workplace Pension Scheme after 3 months, and more!
- Flexible Working: This will be discussed at interview.
- Professional Growth: Opportunities for continued professional development and support for external training.
- Collaborative Culture: Be part of a friendly, proactive team in a thriving business that values your input.