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- Maintaining and maximising your accounts to grow and develop
- Determine the most efficient and cost effective method of transporting goods
- Providing full customer service and value add generating new business
- Manage existing customer accounts from start to finish, liaising with key contacts regularly to ensure their needs are met on a daily basis
- Generate new business in line with KPI’s and business objectives
- Arrange and attend client visits/appointments where appropriate or where asked by SLT as required
- Ensure all documentation and CRM system is maintained and updated daily to reflect current information
- Following up on leads and referrals to ensure any opportunity is maximised
- Build and maintain strong professional relationships with customers and suppliers
- Keep knowledge of logistics industry and freight forwarding up to date and relevant
- Deal with all customer queries such as price requests, shipment updates and bookings
- Oversee and manage all customer bookings and related administration
- Work collaboratively with management to develop and implement the company’s strategic plan
- Represent the business in a positive and professional manner at all times
- Use problem solving know-how and initiative to deal with any issues or unforeseen circumstances to ensure the customers always experience customer service excellence
- Carry out any other reasonable requests by management
- Minimum 3 years’ experience in the logistics or freight industry
- Must live within a 10 mile radius of head office and have own transportation
- Proven ability to generate new business and manage existing accounts successfully
- Experience with Irish logistics is essential
- Freight Forwarding experience is desirable
- Excellent interpersonal skills and ability to build professional relationships
- Excellent attention to detail, computer literacy and time management essential
