Technical Claims Handler

Technical Claims Handler – Large Loss Team

About the RoleWe’re looking for an experienced Technical Claims Handler to join our Large Loss Team. In this role, you’ll proactively manage a portfolio of complex motor claims (including Vulnerable Road Users) up to £25K. You’ll play a key part in driving best outcomes through strong technical expertise, sound judgement, and effective negotiation.

What You’ll Do

• Manage a caseload of motor claims in line with our philosophy, procedures, and service standards.

• Control indemnity spend through well-reasoned liability and quantum arguments.

• Carry out thorough investigations from the outset, using telephone contact to gather evidence quickly and effectively.

• Conduct background and open-source enquiries in line with best practice.

• Maintain accurate reserves and good file discipline, ensuring regular case reviews and timely progress.

• Demonstrate strategic awareness with strong cost-benefit analysis.

• Liaise confidently with Panel Solicitors on litigated claims, providing clear instructions and leading cases directly.

• Ensure compliance with all regulatory requirements, including FCA standards and Treating Customers Fairly.

What We’re Looking For

• Experience handling motor claims, with solid knowledge of liability and indemnity issues.

• Strong understanding of RTA, indemnity law (S148/S151), joint tortfeasor rule, and relevant case law.

• Working knowledge of MIB, motor trade risks, and personal injury claims (Fast Track and Multi-Track exposure beneficial).

• Experience of CPR protocols, costs tables, and litigation processes.

• Excellent communication skills with the ability to negotiate, influence, and build strong relationships.

• Strong customer service focus and the ability to prioritise workloads effectively.

• Commercially aware, adaptable, and keen to develop your skills further.