Supplier Coordinator

Location: Manchester (hybrid working available)

Salary: £24,600

Status: Full-time, Permanent role. Part time options available.

We are looking for a Supplier Coordinator to join HCML to play a pivotal part in the supplier management team, to maintain and develop our network of treatment suppliers. This is a highly visible role within the business and you will work across all departments, acting as a key point of contact for all suppliers and operational leads.

Key Responsibilities

Understand and navigate the complex and extensive network of suppliers/treatment providers

Monitor SLAs and supplier performance to ensure compliance with clinical standards and delivering for customer satisfaction

Communicate effectively with existing suppliers, handling any concerns or issues and escalating to the Supplier Manager or Customer Experience team as necessary

Perform due diligence to investigate and onboard new suppliers in accordance with expanding business needs and ensuring that they can deliver against our high standards and in line with relevant clinical regulations

Provide data driven feedback about supplier performance, highlighting potential areas for improvement or expansion

Sensitively coordinate the offboarding of suppliers where necessary

Company Benefits

25 days annual leave
Your birthday off
6% company pension contribution
Bike to Work Scheme
Medicash Health plan
Enhanced Maternity/Paternity/Adoption and Shared Parental leave
2 voluntary days per year
Long Service Awards
Employee Wellbeing Seminars
CPD opportunities
Professional memberships paid for (role dependent)

Essential Skills

Essential Skills and Experience:

Demonstrable experience of delivering administration and coordination services in a commercial setting

MS Office including strong Excel skills (VLookup etc) and general proficiency with IT

Ability to use and learn complex bespoke systems and processes

Ability to process high volumes of complex information

Excellent communication skills, both written and over the phone

Strong attention to detail

Problem solving mentality

Desirable Skills and Experience:

Have worked within the healthcare sector or similar clinical setting

Procurement, supply chain or relationship management experience

Understanding of pricing models, contracts and profit and loss

Strong (internal) customer service and stakeholder manager skills

About Us

HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care.

Creating an Inclusive Environment

HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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