Planner

Planner

Location:MILLENNIUM HOUSE,MANCHESTER,M34 2GP

Working Hours:40 per week (Start Time 8am) Mon - Fri

Pay Rate: 13.47 - 17.46 per hour

The Planner is responsible for effectively planning and coordinating the daily workload of field engineers to meet service level agreements (SLAs).

Key Responsibilities:

• Allocate and schedule work for engineers based on SLAs and priority levels.
• Monitor job progress and reallocate resources as needed to meet deadlines and performance targets.
• Act as the main point of contact for engineers on the road, providing job details, updates, and support.
• Resolve scheduling conflicts and respond promptly to unexpected changes or emergencies.
• Identify and arrange the necessary materials and parts for each job.
• Assist in obtaining and preparing quotations for clients where required.
• Organise access arrangements, permits, and specialist equipment for site visits.
• Ensure all RAMS (Risk Assessments and Method Statements) are in place and compliant for each job.

Required Skills & Experience:

• Proven experience in a similar planning, scheduling, or coordination role.

• Strong organisational and time management skills.

• Excellent communication and interpersonal skills, with the ability to liaise effectively with engineers, suppliers, and clients.

• Familiarity with health and safety standards and RAMS preparation.

• Good IT skills, particularly with scheduling software and Excel.

• Ability to work under pressure and adapt to changing priorities.

Desirable:

• Industry-specific knowledge (e.g., construction, M&E, telecoms, etc.).

• Knowledge of SLA frameworks and performance tracking.

• Experience with workforce management or job management systems.