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Technical & Administration Supervisor | Trafford Park, Manchester | Competitive Pay & Benefits
Northern Drives & Controls (NDC) is a specialist in the repair, refurbishment and servicing of industrial electronic equipment used across global manufacturing and automation sectors. We work with a wide range of electronic drives, inverters and industrial control systems, including legacy and obsolete models.
The Technical & Administration Supervisor Role:
We are looking for a Technical & Administration Supervisor to support the Service Manager and ensure the smooth and efficient operation of our busy Service Centre. This is a varied position combining technical understanding, customer contact and operational coordination. Occasional work outside standard hours (08:00–16:30) may be required.
This role offers a clear progression path into senior leadership within the group once you have mastered the full scope of day-to-day operations.
Key Responsibilities of the Administration Supervisor:
- Handle incoming customer enquiries regarding collections, deliveries and job progress
- Place stock orders and source parts to meet engineer requirements
- Issue jobs and support engineering teams in the Service Manager’s absence
- Maintain holiday records and assist with basic HR administration
- Monitor workshop throughput and support workflow scheduling
- Arrange courier collections and deliveries to meet tight timeframes
- Produce quotations within KPI targets and follow up to convert into repair orders
- Support customers visiting the branch for drop-offs and collections
- Oversee preparation of repaired items for dispatch
About You:
- Educated in a technical or engineering discipline; electronics repair/refurbishment experience is an advantage
- Strong organisational skills with the ability to work under pressure and independently
- Excellent communication skills with high accuracy in data entry
- Confident with IT systems; Google Workspace experience beneficial
- Customer-focused and able to build strong working relationships
- Able to travel internationally to group sites in Europe and the USA
What We Offer:
- Competitive salary and benefits, including 25 days holiday a year plus bank holidays.
- Contributory pension scheme.
- Opportunities for flexible working.
- Charity events – charity activities to raise funds and charity lunch meetings.
- Fully supplied work clothes and PPE where required.
- Employee Assistance Program and excellent working environment.
- PERKBOX.
- Free annual medical and flu vaccination.
- Established, specialist engineering company with strong market reputation
- Clear long-term career progression to senior leadership
- Varied, hands-on role combining technical and administrative responsibilities
- Supportive team environment with a focus on service quality and continuous improvement
- Free onsite car parking.
What’s Next?
If you have the admin skills and knowledge of the engineering industry, we would love to hear from you. APPLY NOW for immediate consideration.
