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- Location: Manchester
- Job Type: Full-time
- Hourly rate: £16.89 PAYE
- Length of role: Initial 6 months
We are seeking a Resident Engagement Officer to join our Housing Services team within the Neighbourhoods Directorate. This role is crucial for carrying out enforcement visits for Gas and Electrical Safety checks, acting as a Council representative to ensure access is granted and properties are made safe. The successful candidate will have strong people and communication skills, a driving license, and access to a car.
Day-to-day of the role:- Attend properties alongside an Engineer and Locksmith to conduct enforcement visits for safety checks.
- Act as a Council representative to ensure access is granted and enter properties following a lock change where necessary.
- Cold call and arrange enforcement visits with contractors, and hand deliver enforcement letters.
- Assist the M+E team in achieving compliance for overdue gas and electrical safety checks.
- Coordinate and implement community events and initiatives.
- Work closely with external stakeholders to enhance social value engagement offers.
- Provide support and assistance to residents involved with Manchester City Council and their communities.
- Strong communication and interpersonal skills.
- Ability to engage with stakeholders and manage multiple tasks effectively.
- Problem-solving skills and decision-making capabilities.
- Administrative skills with the ability to maintain effective systems.
- Must be willing to apply for an Enhanced DBS check.
- Full UK Driving Licence and access to a car.
- Basic understanding of Excel and ability to manage a shared spreadsheet.
