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Your new company
You will be working in a fast-paced team for a professional services company based in Manchester city centre.
Your new role
You will be the first point of contact for customers, acting as a go-between with professional bodies and internal colleagues. You will be supporting with customer queries, updating the database and taking accurate and professional notes. You will need to deliver impeccable customer service, ensuring customer queries are handled professionally and efficiently. You will need to prepare written correspondence and convey information accurately to external and internal parties. It will also be expected that you manage the shared inbox and escalate queries to the relevant department or senior team members where necessary.
What you'll need to succeed
- Excellent written and spoken communication
- High attention to detail
- Strong PC skills
- Proven ability working in a fast-paced office to SLA's
- Previous experience in administration
- Experience of delivering excellent customer service
What you'll get in return
City centre offices in the heart of Manchester
35-hour working week
Competitive salary and benefits
Hybrid working
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
