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links with other services and partners
- Work with homeowners in our leased properties, customers of our private rented properties, colleagues in asset management and compliance, as well as our financial team.
- Work with contractors, consultants, and colleagues in our development team.
main areas of responsibility
- Responsible for management of identified leasehold and private rented schemes and properties, their environment and customers
- In Leasehold properties, the post holder will lead on setting and managing the service charge budgets, responsible for managing repairs and insurance claims, manage all expenditure and lead on Section 20 consultations and help manage the sinking funds.
- In the Private Rent homes, the post holder will be responsible for managing voids and their budget: management of lettings agents (for marketing, processing applications and dealing with sign-ups including deposits) and managing void works. The postholder will manage tenancies, deal with repairs and manage budget and conducting scheme and termination inspections.
- Conduct monthly scheme inspections at leasehold schemes including the health and safety checks.
- Take on new services and schemes as they are developed.
- Conduct bi-annual property inspections in Market Rent homes.
- Responsible for managing the accuracy of finalised accounts to leaseholders, dealing with Right to Inspect requests etc
- Responsible for good customer liaison and regular communication
- Providing excellent customer service at all times to both internal and external customers;
- Maintain accurate and timely records on both IT and manual systems;
- Delivery of targets in support of corporate key objectives
- Provide reports to managers and other departments.
- Maintain, manage and continually develop processes to ensure that all aspects of Leasehold and Private Rented are as effective and efficient as possible.
- Comply with existing and future company policy and procedures including but not limited to GDPR and Financial Regulations.
- Cover scheme inspections during absences in the team.
- Willing to undertake Institute of Residential Property Management qualifications.
- Process Right to Buy and Right to Acquire applications for the purchase of the Associations' properties from initial enquiry through to completion.
- Process requests for staircasing, lease extensions, assignments and land acquisitions through to completion.
- Ensure that all processes follow procedure, that systems are up to date and that processes meet legal requirements and timescales.
- Ensure that applicants meet RTA/ RTB criteria and that money laundering checks are carried out as appropriate.
- Ensure accuracy in offers of RTA/ RTB discount, in completion of legal forms and reports to solicitors.
- To assist in the process of other sales, disposing of properties and other conveyancing matter as required.
- Help coordinate New Model Shared Ownership repairs, budgets, valuations etc.
- Advise customers on their obligations and responsibilities as per their lease or deed.
- Assist in property purchases / buybacks.
- Ensure excellent customer service with all external and internal customers including those who have purchased their properties.
- Help coordinate some property management.
- Maintain and manage administration and IT systems to ensure accuracy of records and files.
- Provide reports to managers and other departments.
- Set Service charges and rents and review accounts for relevant leaseholders and Shared Owners.
- Ensure Shared Owner Assignment applications meet the criteria.
- Maintain, manage and continually develop processes to ensure that all aspects of Leasehold and Private Rented are as effective and efficient as possible.
- To assist in ensuring that policy and regulatory compliance (including purchase ordering, financial regulations, credit checking, property acquisition etc) are adhered to.
- Ensure data protection compliance: audit, manage and maintain accurate records in electronic and paper formats.
- Undertake other such work of an equal nature as directed from time to time by the Leasehold Manager within the post holder's department;
corporate
- Deliver positive and proactive solutions and approaches to ensure that all support function activities comply with all policies and legal requirements in Health and Safety, Equality and Diversity, Data Protection, Finance and Procurement and other legal and statutory guidelines
- Monitor performance in the support functions against KPIs and use data to inform decision making and add value to drive improvements in terms of cost, quality and productivity to maximise returns and customer satisfaction to continuously improve operations and outcomes
- Continuously assess and manage risk within the Risk Framework and actively implement control and improvement measures to mitigate risks to customers, property, colleagues, financial performance and organisational reputation etc
- Ensure that a strong customer focus is maintained in accordance with company values;
- Promote the values of the organisation at all times
- Undertake other such work of an equal nature and duties related to the objectives of the post
- The tasks listed in job descriptions are descriptive of present practices but must be seen in terms of a constantly evolving and changing organisation in which the emphasis is on achievement of the company's overall success
Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
