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Customer Solutions Officer (Housing)
- Job Type: Temporary, Full-timeÂ
- Location:Â Albert Square, Manchester, M60 2LA.Â
- Duration: Initial 3 months (likely to extend).
- Hourly rate: £17.60 per hour PAYE
- Working Hours: 9am till 5pm, Initial 5 days per week in office during training period. Hybrid working possible after this.Â
Join Manchester City Council's Homelessness Service within the Children and Families Directorate as a Housing Solutions Officer. This role is crucial in delivering high-quality support and managing risks for service users, ensuring they receive the necessary assistance to engage actively in the community and prevent homelessness.Â
Day-to-day of the role:
- Establish and maintain relationships with service users.
- Maintain up-to-date records and systems for effective data collection and performance management.Â
- Provide support and advice, enabling engagement with local and national services.
- Monitor, evaluate, and review assessments to adjust plans ensuring service users achieve their goals.
- Collaborate with colleagues and stakeholders.
- Represent the service and the rights of vulnerable residents in Manchester to partner agencies and stakeholders.
Required Skills & Qualifications:
- Strong negotiation and conciliation skills.
- Good investigation skills and confident decision-making abilities.
- Resilient and empathic approach to handle a challenging work environment.
- Knowledge of homelessness legislation and housing advice.
- Proficiency in multiple ICT applications and administrative skills.
- Must consent to and pass an enhanced DBS disclosure check.
If you are interested in this position, please apply using your latest CV and a Reed Consultant will be in touch!
