Back to search
- Hourly Pay: £14.72 PAYE
- Location: Moston
- Job Type: Full-time
We are seeking a dedicated Housing Management Officer to provide essential housing management services and high-quality accommodation to homeless households. This role is pivotal in working closely with tenants and their support workers to manage housing issues effectively and oversee the day-to-day operations of the furnished tenancies scheme.
Day-to-day of the role:- Monitor tenants' compliance with tenancy agreements, house rules, and court orders, taking appropriate action when rules are broken.
- Manage and track rent, utility, and other charges, maintaining accurate records and reporting issues as necessary.
- Handle all aspects of tenancies, including initiating, managing, and concluding them, which includes issuing Notices to Quit.
- Support tenants and their support workers with tenancy-related planning.
- Assess the quality and suitability of furniture in properties and arrange for cleaning, repairs, replacements, or disposal as needed.
- Commit to personal development to continuously improve the service provided.
- Promote equality, diversity, and fair treatment in all aspects of the role.
- Behavioural Competencies:
- Teamwork: Ability to collaborate effectively with others.
- Customer Service: Prioritise the needs of tenants consistently.
- Delivery: Commitment to providing high-quality services.
- Change: Adapt to improvements and efficient resource use.
- Pride in Manchester: Demonstrated commitment to the city and its residents.
- Core Skills:
- Communication: Excellent listening and clear, appropriate communication skills.
- Analytical Thinking: Ability to understand and analyse complex information to solve problems.
- Planning & Organisation: Strong time management, prioritisation, and planning skills.
- IT Skills: Proficiency in using digital tools for data gathering, analysis, and presentation.
- Problem Solving & Decision Making: Ability to make sound decisions and articulate reasoning.
- Must agree to and pass an enhanced DBS (Disclosure and Barring Service) check.
- Competitive hourly rate.
- Opportunities for personal and professional development.
- Supportive team environment.
- Commitment to promoting equality and diversity in the workplace.
To apply for the Housing Management Officer position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
