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The Customer Hire Controller will be responsible for managing customer rental requests and ensuring a seamless hiring process within the retail industry. This role requires strong organisational skills and a commitment to delivering exceptional customer service.
Client Details
This role is with a medium-sized organisation known for its expertise within the retail sector. The company places a strong focus on providing high-quality services and maintaining a customer-centric approach.
Description
- Manage customer hire requests and ensure timely processing of orders.
- Provide accurate and comprehensive information about available products and services.
- Liaise with internal teams to coordinate the delivery and collection of hired items.
- Maintain accurate records of customer transactions and hire agreements.
- Address and resolve customer queries in a professional manner.
- Ensure compliance with company policies and industry regulations.
- Support the team in identifying opportunities to improve the customer experience.
- Assist with administrative tasks to ensure smooth day-to-day operations.
Profile
A successful Customer Hire Controller should have:
- Experience in a customer service or administrative role, ideally within hire control.
- Strong organisational skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Proficiency in using computer systems and software for order processing and record-keeping.
- A proactive approach to problem-solving and managing customer needs.
- The ability to work effectively as part of a team.
Job Offer
- A competitive salary in the range of 25,200 to 28,800 per annum.
- A fixed-term contract with the potential for future opportunities.
- Comprehensive training to support professional development.
- Close to main transport links.
If you are passionate about customer service and keen to grow your career as a Customer Hire Controller, we encourage you to apply today
