Transport Operations Coordinator

Acorn by Synergie is recruiting for a Transport Operations Administrator on behalf of our client based in Manningtree.

This key role supports the Traffic Team and wider departments by handling customer enquiries and providing essential administrative support within a busy transport operations environment.

• Respond to and resolve customer enquiries or escalate where necessary.
• Liaise daily with customers to provide booking status updates.
• Track driver jobs and report on delivery times and late vehicles.
• Manage dealership delivery notifications and reporting.
• Communicate with Traffic Allocation teams and drivers to manage work schedules and answer queries.
• Coordinate with customers and compounds to arrange vehicle collections.
• Liaise with sub-contractors to ensure timely and accurate deliveries.
• Accurately build jobs in the Traffic Management System (TMS), including all rates, vehicle details, and special instructions.
• Perform daily TMS checks to confirm loads are "wrapped".
• Manage driver validations and issue JLR validations via TMS.
• Monitor driver input of VINs/PDA data, following up as required.
• Conduct audits on delivery addresses, rates assigned on TMS, and job scheduling.
• Update driver holiday and sickness records in TMS.
• Adapt to changing priorities and undertake additional duties as needed.

• Experience and knowledge of the Road Haulage industry.
• Good geographic understanding of the UK.
• Excellent Excel skills, including formulas, lookups, and data cross-referencing.
• Ability to manage multiple tasks and prioritise effectively under pressure.
• Strong problem-solving skills and adaptability.
• Excellent communication skills and telephone manner.
• Able to work independently while being a team player.
• Meticulous attention to detail with an enquiring mindset.
• Reliable, tolerant, flexible, and willing to take on new responsibilities.

• Permanent, full-time role with competitive salary of 27,150 per annum.
• Monday to Friday, day shift working hours.
• Opportunity to work in a supportive and dynamic team environment.
• Career development prospects within the transport sector.

Apply now or contact Kristy at Acorn by Synergie's Chippenham branch today for more information!

Acorn by Synergie acts as an employment agency for permanent recruitment.