Customer Support Engineer

Owen Daniels

Posted a month ago, valid for a month

Market Harborough, Northamptonshire LE168QU, England

Full Time

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Sonic Summary

A Customer Support Engineer is needed for a permanent position in Market Harborough, focusing on troubleshooting PLC systems.
The role involves maintaining positive customer relationships and providing professional telephone support during breakdowns.
Candidates should have strong customer service experience in a technical environment and be able to troubleshoot PLC systems, with Siemens TIA / Step 7 knowledge being advantageous.
Flexibility to travel for site support and training is required, along with experience in automation or material handling being a plus.
The position offers a 42-hour workweek with a salary range of £30,000 to £40,000, depending on experience.

Are you a Customer Support Engineer? Do you have prior experience troubleshooting PLC systems? Are you confident liaising with customers and supporting them with technical issues?If so, I am actively hiring for a Customer Support Engineer to join an automation business on a permanent basis.Customer Support EngineerPermanent PositionDays and Nights shift pattern (Panama Shift – 42 hour week)Market HarboroughCustomer Support EngineerJob Description

Maintaining positive customer relationships ensuring they are supported during breakdowns and providing professional telephone support for both internal, external and PLC related topics
Managing the hotline ticket systems for IT, facilities and controls
Ensuring accurate documentation is added to the system from calls had with customers
Attending sites during support office ours to support project works and training
Troubleshooting PLC problems with end customers

Customer Support EngineerEssential Experience/Skills/Qualifications

Must be able to troubleshoot PLC systems (Siemens TIA / Step 7 is advantageous)
Flexibility to travel when required
Strong customer service/support experience within a technical environment
Automation or Material handling background is advantageous

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