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Are you passionate about making a difference in your community? A busy local organisation in Market Harborough is looking for a Lifeline Operator to join their team. If you have experience in delivering outstanding customer service, and you’re looking for a rewarding position that makes a meaningful impact, this could be the perfect role for you.
Please note: this job has a rolling shift pattern (see full details below) and due to the duties of the role applicants must have a full, valid driving licence and access to a motor vehicle.
- £14.17 per hour
- Rolling shift pattern as follows: 4 late shifts (2pm-11pm), 2 days off, then 4 early shifts (7am-4pm), 2 days off, then 4 night shifts (10.30pm-7.30am) then 4 days off
- You may occasionally be required to undertake additional hours for which overtime will be paid or TOIL granted
- Due to urgent business requirements, applicants will need to be available immediately
- Disclosure & Barring Service clearance is a requirement of this role
- Applicants must hold a full, valid driving licence and have access to a motor vehicle
Duties and responsibilities:Â
- Answering, evaluating and responding to calls quickly and calmly in a sympathetic and reassuring manner to identify and obtain the service required to meet the caller’s needs
- Visiting clients to carry out installation of lifeline alarms and regular servicing of equipment
- Monitoring CCTV and assisting police officers with the playback and copying of recorded images
- Receiving and responding to out-of-hours emergency requests on behalf of the organisation
- Entering and maintaining accurate information about clients on the IT system
- Performing a variety of other administrative duties as required
Skills and experience required:Â
- Experience of working in a contact centre environment or in a similar role dealing with difficult or sensitive situations
- Experience of basic administration (filing, post, data entry)
- IT proficient, with a good knowledge of MS Office and database systems
- Sound understanding of Data Protection, Safeguarding, equal opportunities and diversity
- Understanding the needs of elderly and disabled residents to preserve their independence
- Grade C (or above) GCSE Maths and English or equivalent qualification/experience
- Full, valid driving licence and access to a suitable motor vehicle
- Empathetic listener with excellent communication skills both verbally and in writing
- Self-motivated, with initiative and the ability to work competently under pressure
- Takes a positive, helpful, resourceful and innovative approach to work and problem-solving
