Customer Service Executive

Your new companyA leading provider within their industry offering an opportunity to join their fast-paced and expanding team.

Your new roleAs the Customer Service Executive, you will be responsible for:

• Manage a dedicated portfolio of customer experiences, coordinating all elements from booking to post-delivery feedback.
• Deliver a high-end, concierge-style service to clients.
• Act as a key point of contact for customers, building trust and long-term relationships.
• Collaborate with suppliers to confirm logistics and maintain strong working relationships.
• Resolve any customer issues efficiently and professionally.
• Support the finance team by reviewing and approving supplier invoices.
• Assist in the rollout of new customer service software alongside the Manager.
• Contribute to continuous improvement by identifying service upgrade opportunities and obtaining customer feedback.
• Escalate any service-related risks or concerns appropriately.
• Maintain relationships with suppliers and build a positive rapport.
• Follow internal processes and participate in project-based initiatives.

What you'll need to succeedIn order to be successful in applying for the role of Customer Service Executive, you will:

• Have proven experience in a customer service, client-facing, or administration role (hospitality, luxury travel, concierge or events experience a plus).
• Be highly organised and methodical with the ability to manage multiple priorities simultaneously.
• Have exceptional communication skills - confident, clear, and professional.
• Be a proactive problem-solver who can think on their feet.
• Be comfortable using CRM systems and quick to adapt to new technology.
• Have strong working knowledge of Microsoft Office, particularly Excel.
• Thrives in a dynamic, fast-paced environment and embraces change.
• Be a team player with a can-do attitude.
• Office based 09:00-17:30 Monday to Friday

What you'll get in returnAs the Customer Service Executive, your benefits will be:

• 25 days holiday, with a buy/sell holiday scheme.
• Additional day off for your birthday
• Company pension scheme with matching up to 6%
• Death in service scheme
• Generous healthcare scheme.
• Employee Assistance programme,
• Fun and sociable working environment, including Pizza Fridays, casual dress and employee social events.
• Opportunity to experience our experiences.
• Employee discount scheme.
• Opportunities for personal and professional growth.

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk