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To deliver a professional and efficient administration service to members of the Pension Scheme, in accordance with service contracts and agreed administrative procedures to provide an exceptional member experience.
- Process members’ benefits based on their entitlements under the rules of the pension scheme and/or members’ leaving procedures.
- Update relevant pension administration systems or databases to ensure accuracy of information and corresponding benefit entitlements
- Communicate member’s entitlements both verbally and in writing, and to resolve member’s queries.
- Document work processes and provide support to the other members of the Member Services teams.
- Provide and assist with "on-job" training to the Team, as required.
- Assist with one-off projects.
- Liaise with external organisations on scheme member benefit entitlements.
- Undertake work in different teams within Member Services according to business need, including Bereavements, Transfers, Retirements, Technical Team and Data Services.
- Supporting and contributing to continuous improvement activities within the business, with a focus on removing waste and improving processes to give a better member experience.
- Other duties, as required.
About you
- Candidates must have high levels of numeracy with the ability to accurately calculate pension benefits using automated or manual methods.
- Excellent customer care skills with the capacity to communicate and interact effectively with members and their advisors as well as with colleagues.
- An ability to work under pressure with drive to achieve timescales without compromising quality is key to the role.
ESSENTIAL Experience/Skills:
- Experience of working in a professional, customer focused environment providing high levels of service
- Strong communication skills, both written and verbal
- The ability to work to deadlines and manage workload appropriately
- Strong IT and Microsoft Office skills, particularly Excel, Word and Outlook
DESIRABLE Experience/Skills:
- Experience within Pensions / and or Payroll Administration or analysis
- Progress in a pensions industry qualification
- Experience in pension software products
- Strong Maths and English GCSE or equivalent qualification
Please quote reference 76147.
