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Engineering Team Coordinator
Melksham
Contract Type: 12-month fixed-term contract with the potential to become permanent
Annual Salary: £25,500 to £30000 per annum.
Working Hours: Full-Time, 8am – 5pm, Monday to Friday
Summary:
New Resource Recruitment is working on behalf of a long-established and highly respected company to recruit an Engineering Team Coordinator. With over 20 years of industry experience, this Wiltshire-based business is known for delivering essential field-based services across the region. The organisation is now seeking a highly organised and customer-focused individual to join the operations team and take responsibility for the efficient scheduling and coordination of its engineering workforce.
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Scope of the Role:
This pivotal coordination role sits at the core of the operations team. The Engineering Team Coordinator is responsible for ensuring smooth and efficient scheduling of engineers, maintaining accurate and up-to-date job records, and acting as a central point of contact for both internal staff and external customers.
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Key Responsibilities:
• Schedule and allocate jobs to the engineering team
• Manage engineers' diaries to ensure effective coverage and timely service delivery
• Update job information using our internal CRM system
• Generate and send customer invoices accurately and on time
• Maintain and update internal databases and records
• Provide general administrative support to the wider operations team
• Take emergency out-of-hours calls on a rota basis (approximately 1 in 3, no overnight shifts)
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Ideal Candidate:
Essential:
• Strong organisational and time management skills
• Confident using IT systems, with accurate data entry skills
• Clear and professional communication, both written and verbal
• Previous experience in a customer service role (minimum one year)
• Experience in scheduling or coordination in a similar operational environment
• Good geographical knowledge of the Wiltshire and surrounding areas
Desirable:
• GCSEs or equivalent qualifications in English and Maths
• Familiarity with CRM systems and job management tools
Benefits:
• Casual dress policy
• Company events
• Company pension scheme
• Health and wellbeing programme
• Free on-site parking
This vacancy is being advertised by New Resource Group. The services of New Resource Group are that of an Employment Agency.
