Client Relationship Manager

Client Relationship Manager

Various Locations throughout the UK

C£50,000 p.a.

• Are you passionate about delivering exceptional client service and building lasting relationships?
• Do you thrive in dynamic environments where your organisational skills make a real impact?
• Are you seeking a role with a reputable organisation that values your growth and development?

The Company:

ER Recruitment are working exclusively with our client who are a well-established organisation with a strong reputation for excellence in service delivery. They are dedicated to fostering long-term relationships with their clients and continually strive to enhance their offerings. With a focus on innovation and client satisfaction, they provide a supportive environment where employees can thrive and contribute to the company's ongoing success.

Role & Responsibilities of the Client Relationship Manager:

• Engage with clients through various communication channels to ensure satisfaction and address any concerns.
• Inform clients about the range of services available and encourage utilisation to meet their needs.
• Maintain accurate and up-to-date records of client interactions using CRM systems.
• Identify opportunities for upselling and cross-selling additional services that benefit the client.
• Collaborate with internal teams to resolve client queries promptly and effectively.
• Prepare and analyse reports related to client accounts and service usage.
• Stay informed about industry trends and developments to provide clients with relevant insights.
• Participate in continuous improvement initiatives to enhance client service processes.?

About You as the Client Relationship Manager:

• Proven experience in a client-facing role, preferably within account management or sales.
• Strong communication and interpersonal skills with the ability to build rapport quickly.
• Highly organised with excellent attention to detail and the ability to manage multiple tasks.
• Proactive and results-driven, with a commitment to delivering outstanding client service.
• Comfortable using CRM systems and other relevant software tools.
• Flexible and adaptable, with a willingness to travel to various locations as needed.
• Full UK driving licence is essential.

Additional Benefits:

• Opportunities for professional development and career progression.
• Comprehensive training and onboarding programmes.
• Supportive team environment with a focus on collaboration.
• Access to a range of employee benefits and wellness initiatives.
• Flexible working arrangements to support work-life balance.

Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise.

While we aim to get back to all applicants however if you do not receive a response within seven working days then unfortunately your application has been unsuccessful on this occasion.

We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details.

We look forward to hearing from you.