Resident Liaison Officer

Actaris Site Services require a resident liaison officer for a site in Merthyr Tydfil.

Roles and Responsibilities-

To act as the main point of contact between residents and the project delivery team throughout retrofit and GSHP installation works. The RLO ensures residents are informed, supported, and satisfied while facilitating access and minimising disruption during installation.

Key Responsibilities

Resident Communication

• Serve as the first point of contact for all resident enquiries, complaints, and feedback.

• Conduct initial resident introduction visits and pre-condition surveys.

• Explain the scope, timeline, and impact of retrofit or GSHP installation works.

• Issue written and verbal communications (letters, newsletters, notices, etc.) prior to and during works.

• Arrange resident engagement events, drop-in sessions, and Q&A briefings.

Access and Scheduling

• Liaise with residents to arrange access appointments for surveys, installation, commissioning, and post-inspection.

• Maintain accurate records of access arrangements and refusals.

• Coordinate with site and delivery teams to minimise disruption and maintain project programme.

Resident Support

Skills and Experience

Essential:

• Experience as a Resident Liaison Officer or Customer Liaison role within construction, housing, or retrofit projects.

• Excellent interpersonal and communication skills.

• Understanding of social housing environments and diverse resident needs.

• Competence in Microsoft Office and CRM systems.

• Ability to manage multiple priorities and resolve conflict calmly.

Please send cvs to be considered for this position.