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- Screening connections applications received from customers for minimum information and any requirements where permits or easements will be required to do the work.
- Releasing schemes to Connection Technicians with an accurate appraisal of the information required to enable them to contact the customer and confirm the details of the required works.
- Producing an estimate of works to meet customer’s requirements for low voltage connections (i.e. for single premises or a small number of properties) in compliance with external standards and internal quick design rules.
- Desktop working on customer requests on electricity service disconnections, diversions, unmetered supplies and street lighting.
- Ensuring the estimates/quotations of work are accurately derived from the current internal price book.
- Providing support to colleagues within the connections teams
- Managing daily personal workload to ensure compliance with regulatory standards
- Supporting the Connection Technicians to ensure customers receive an excellent customer service experience
- Supporting the Connection Technicians to ensure customers
- Customer Service
- Planning
- Decision Making
- Time Management
- Spoken & Written Communication
- Team Work
- Minimum of 2 A Levels or equivalent level of qualification
- Customer Service experience
- Proven time management skills
- Knowledge of the distribution network
- Electrical or utilities background
