Store Manager

Location: Rotherham

Salary: £25,864 per annum (FTE 37½ hours)

Hours: Full time position or two part time positions to cover the hours.

The Role

As the Store Manager of a Hospice Charity Shop, you will play a key role in managing the day-to-day operations of the shop to maximise sales and profitability, while also promoting the mission and values of the Hospice in the local community.

Reporting to the Retail Area Manager, you will lead a team of staff and volunteers to deliver excellent customer service, drive sales growth, and ensure the smooth functioning of the shop.

This role requires strong leadership, retail management skills, excellent interpersonal skills and a passion for supporting the hospice's vital work through the operation of a successful charity shop.

Key Responsibilities

Shop Operations Management:

Oversee all aspects of the charity shop's operations, including opening and closing procedures, cash handling, security protocols, stock management, merchandising, pricing, and customer service.
Ensure the shop is well-presented, clean, and organised to create an inviting shopping environment for customers.

Sales and Financial Performance:

Set sales targets and develop strategies to achieve and exceed sales goals, maximising revenue and profitability for the charity shop.
Monitor sales performance, analyse trends, and implement initiatives to drive sales growth and increase shop profitability.
Ensure adherence to all the Hospice financial procedures.

Staff and Volunteer Management:

Recruit, train, and manage a team of staff and volunteers (working with the Volunteer Manager), providing guidance, support, and supervision to ensure high performance and engagement.
Schedule and allocate tasks effectively to ensure adequate staffing levels and efficient operation of the shop.

Customer Service Excellence:

Lead by example in delivering excellent customer service, engaging with customers, addressing inquiries, and resolving any issues or complaints promptly and professionally.

Stock Management and Merchandising:

Manage stock levels, donations, and inventory (working with the Hub), ensuring a diverse and attractive range of goods for sale in the shop.
Implement effective merchandising strategies to optimise product placement and presentation, driving sales and enhancing the customer shopping experience.

Health and Safety Compliance:

Ensure compliance with health and safety regulations and best practices, maintaining a safe and secure environment for staff, volunteers, and customers.

Donation Processing:

Oversee the acceptance and labelling of donations, ready for sorting and processing at the Hub.

Community Engagement:

Build positive relationships with the local community, promoting the charity shop and hospice services, and organising community events or initiatives to drive footfall and awareness.

Reporting and Administration:

Maintain accurate records of sales, inventory, and financial transactions, and prepare regular reports on shop performance for management review.

Skills and Qualifications

Essential:

Proven experience in retail management, preferably in a charity shop or similar setting.
Demonstrable success in achieving sales targets and driving sales growth.
Strong leadership and management skills, with the ability to motivate and inspire a team of staff and volunteers.
Excellent customer service skills, with the ability to engage with customers and provide a positive shopping experience.
Good organisational and multitasking abilities, with attention to detail and the ability to prioritise tasks effectively.
Sound knowledge of retail operations, including stock management, merchandising, and sales techniques.
Proficiency in Microsoft Office Suite and retail management / sales software.

Desirable:

Qualifications in retail management or business administration.
Experience using Kudos.
Multilingual proficiency. Ability to fluently communicate in multiple languages. Proficiency in additional languages is highly desirable as it enables effective communication and engagement with a diverse range of stakeholders, including patients, families, and staff from multicultural backgrounds. Being multilingual enhances their ability to provide inclusive and culturally sensitive care and support services, contributing to the Hospice’s mission and aims.
Full UK driving license

To Apply

If you feel you are a suitable candidate and would like to work for this reputable organisation, please do not hesitate to apply.