Customer Service Team Leader

Overview

• Job Title: Customer Service Team Leader
• Salary: £30,000
• Location: Middlesbrough
• Hours 8am - 5pm
• Contract: Permanent, office Based

We are delighted to be working in partnership with a multi-national market leader in search of a passionate and capable Customer Service Team Leader. As a CS Team leader you will be responsible for leading a small team of customer service adviser's focusing on delivering excellence, advising on best practice and leading by example.

Responsibilities

• Plans and organises Customer Service team ensuring all processes are adequately covered and service is at least at agreed level. Leads daily meeting with team.
• Ensures adequate communication channels are established and maintained to improve and promote
• Helping support a range of teams inclusive of customer service team, but also warehouse staff and drivers teamwork and workforce motivation.
• Shares knowledge, experience and information with others.
• Monitors activities to ensure each person has adequate skills and competence to achieve.
• Adapts approach/style of interaction depending on the people and/or situation.
• Identifies staff shortages when they occur and arranges appropriate cover.
• Works in collaboration with others to achieve own and team objectives.
• Seeks staff feedback, listens to concerns and takes appropriate action.
• Commits to decisions made with the team.
• Ensures personal involvement in motivating, coaching and supporting their team.
• Provides regular feedback and recognition.

Criteria

• Confident and clear communication skills across all contact channels
• Demonstrated ability of working within a fast paced, customer facing environment, maintaining high levels of customer service
• Capable of prioritising workload and solving problems
• Able to remain focused in a busy telephone and retail environment
• Willingness to learn about industry, products, customer and agent requirements
• Driving license and access to a vehicle, as you will be required to visit other nearby locations such as Gateshead

Benefits

• Branch Based bonus
• Company Laptop and phone
• Extended parental support leave
• Mentoring schemes
• Perks at work
• Dedicated talent development team to help your career progress
• Generous pension scheme: Up to 5% employee contribution, matched with 10% employer contribution
• 25 days holiday + Bh

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.