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Temporary Customer Support Assistant
Location: Middlesbrough (Office-based)
Contract: 3-month temporary assignment
Pay Rate: 12.21 per hour
We are looking for a proactive and organised Customer Support Assistant to join the team on a temporary basis. This role is ideal for someone with strong communication skills who enjoys providing excellent customer service and supporting the smooth running of day-to-day office operations.
Key Responsibilities:
- Reception & Call Handling: Answer incoming calls, manage the switchboard and direct callers to the appropriate teams efficiently and professionally.
- Email Support: Monitor shared inboxes, allocate emails to the correct queues, and forward messages to relevant departments.
- Administrative Tasks: Assist with light administrative duties including scanning documents and distributing incoming post.
- General Customer Support: Provide helpful and friendly support to customers and internal teams as needed.
What We're Looking For
- Previous experience in a customer service, reception or administrative role (desired but not essential).
- Strong communication and interpersonal skills.
- Good organisational abilities and attention to detail.
- Comfortable working in a fast-paced, office-based environment.
- Ability to manage multiple tasks and prioritise effectively.
A full credit check and criminal records check needs to be cleared before you can take on this assignment with our client
