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Role: Supported Housing Manager
Salary: 34,500
Hours: 37 per week Monday to Friday
Requirements: Car driver essential
Location: North East and East Riding
Contract: Temp to perm based on performance
BDS Recruitment are working with a well-respected national supported housing provider to recruit a Housing Manager to cover a patch across the North West. You will be responsible for overseeing the management and delivery of supported housing services across multiple schemes ensuring effective housing management, compliance with relevant legislation, and delivering high standards of customer service to residents. The Housing Manager will lead and support frontline housing teams, ensuring that the operational objectives are met while maintaining a customer-focused approach.
You will take a lead role in housing management including referrals, allocations, voids, arrears and rent collection for the area of operation and are required to create and maintain effective internal and external working relationships to ensure that tenants receive the support that meets their needs.
Key duties:
- Oversee tenancy and housing management across multiple supported housing schemes.
- Manage voids, allocations, rent collection, and arrears, ensuring income is maximised while providing customers with the necessary support.
- Lead on managing anti-social behaviour, neighbour disputes, and other housing-related issues.
- Managing and monitoring individual and team performance to develop and achieve performance targets and improvement plans for the area.
- Ensure compliance with statutory and legal requirements for Health and Safety, Fire, Licensing and ensure that you and all members of the team are aware of and are working in accordance with these requirements by performing appropriate health and safety checks, risk assessments and maintains records to ensure all stakeholders are safe from harm or risk.
- Ensure regular inspections of properties to ensure they meet safety standards, coordinating repairs and maintenance as needed.
- Work with safeguarding leads to ensure the safety and well-being of vulnerable customers
- Manage area budgets, ensuring efficient use of resources while maintaining service quality
- Build and maintain strong relationships with external stakeholders, including local authorities, statutory agencies, and community organisations. Liaising with local authority partners on nominations, adaptations and local lettings plans. Housing Management experience CIH level 4 desirable but not essential.
Criteria:
Previous experience in housing management is essential. In addition, you will have strong leadership skills, communication and problem-solving abilities, combined with emotional resilience and empathy. You will excel at motivating teams, making informed decisions with the support of your Regional Manager, and be adaptable to the changing needs of vulnerable customers and operational demands.
