Job Summary
We are seeking a detail-oriented and customer-focused Vehicle Damage Assessor to join our team. The successful candidate will be responsible for evaluating vehicle damage, providing accurate assessments, and delivering exceptional customer service. This role offers an excellent opportunity to utilise your mechanical knowledge and sales skills within a dynamic environment. The position is paid and ideal for individuals passionate about automotive repair and customer satisfaction.

Responsibilities

Conduct thorough inspections of damaged vehicles to assess the extent of repairs needed
Prepare detailed reports outlining damage, repair estimates, and recommended actions
Communicate findings clearly to customers, insurance companies, and repair teams
Upsell additional services or repairs where appropriate to enhance customer satisfaction and business revenue
Handle cash transactions accurately when processing payments or deposits
Maintain organised records of assessments, repairs, and customer interactions
Collaborate with technicians and other team members to ensure efficient workflow and quality standards are met
Provide excellent customer service by addressing questions, concerns, and providing professional advice

Qualifications

Proven experience in vehicle assessment or related automotive roles is desirable
Mechanical knowledge with the ability to identify vehicle damage accurately
Strong customer service skills with a professional demeanour
Ability to upsell services tactfully while maintaining integrity and customer trust
Experience in cash handling and transaction processing is preferred
Excellent organisational skills with attention to detail
Good communication skills, both verbal and written
A valid driving licence is required for mobility between locations if necessary

This role offers a rewarding career path for individuals passionate about vehicles and delivering outstanding service. We value professionalism, integrity, and a proactive attitude in our team members.

Job Types: Full-time, Permanent

Benefits:

Company pension