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Job Description
Thrive Group are delighted to working with our established client near Midsomer Norton who are looking to recruit an experienced Office Supervisor on a permanent basis to lead the customer service department.
What you will be doing:
- Management and coordination of the customer service and admin functions
- Coordination of workflow and staff productivity
- Ensuring incoming calls are answered promptly and a high level of customer service achieved
- Overseeing orders and payments
- Working with the transport team to make sure urgent orders are prioritised
- Management of a team of staff including regular reviews and training as well as management of holidays and work rotas
- Driving continuous improvement across internal processes
- Ownership of escalated customer queries, ensuring they are resolved satisfactorily
What you will need to succeed:
- A proven track record in a similar role is essential
- Strong staff supervisory and mentoring skills
- A confident communicator over the phone as well as via email
- Adept at working under pressure where deadlines change on a regular basis
- Good levels of numeracy and problem solving skills
- IT / data entry proficiency
What you will receive in return:
- To 35,000 DOE
- Monday to Friday full-time with Saturday mornings on a rota basis
- **please note 100% office based**
- Employee Assistance Programme
- Discretionary annual bonus
- Retail discount scheme
- Supportive and friendly team
- Onsite parking
If this position sounds of interest then please contact Sarah at Thrive Group : sarah.collins@thrive. (url removed)
Thrive Group are acting as an Employment Agency in this instance.
We are unable to respond to individual applications, if you do not hear from a consultant within 7 days, your application has been unsuccessful on this occasion.
INDTRO
