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- Managing a portfolio of customer accounts, ensuring payments are allocated promptly and overdue balances are minimised.
- Proactively contacting customers for overdue payments and resolving any queries to ensure timely payment.
- Minimising unallocated payments and obtaining customer remittances as needed.
- Collaborating with the sales team and other internal departments to address credit management issues and ensure smooth order processing.
- Reconciling accounts and monitoring credit limits within the portfolio, escalating any concerns when necessary.
- Reviewing orders on hold and ensuring they are processed promptly to allow timely delivery.
- Documenting all communication and actions in the system to ensure clear tracking and reporting.
- Contributing to the success of the team by maintaining professionalism and adhering to company policies and procedures.
- Previous experience in Sales Ledger or Credit Control.
- Strong communication skills, both verbal and written.
- Highly organised with the ability to manage time effectively and prioritise tasks.
- Proactive and results-driven, with the ability to resolve customer issues diplomatically.
- Ability to work both independently and as part of a team.
- Proficient in Microsoft Word and Excel.
- A solid understanding of SAP or similar accounting systems is highly desirable.
