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Customer Services Advisor - Drive Your Career Forward!Location: Tongwell - fully office basedSalary: ÂŁ12.21 per hour Contract Type: 12 month temp contract initially Working Hours: Full-Time - 08:30 - 17:00 with a 1 hour lunch break.
Please note that our client wouldnt consider anyone with any holiday in the first 6 weeks of this role due to training.
Our client is a prestigious organisation in the financial services sector, committed to delivering a customer experience that reflects the highest standards of professionalism, care, and compliance. We are looking for a Customer Services Advisor who thrives in a fast-paced, customer-focused environment and is eager to play a key role in enhancing the customer journey.
What You’ll Be Doing:
As a Customer Services Advisor, you will be the first point of contact for customers and internal colleagues—responding to queries, resolving issues, and ensuring a seamless service experience.
Your responsibilities will include:• Responding efficiently and professionally to incoming calls, emails, live chats, and written correspondence• Investigating and resolving queries related to financial products and services• Performing contract administration and account updates within agreed timeframes• Logging customer interactions accurately on internal systems• Providing settlement figures and managing general account enquiries• Supporting new process improvements and system implementations to elevate the customer experience• Ensuring all actions comply with relevant regulations, including FCA, DPA, anti-bribery, money laundering, and competition law
What You Bring:We’re looking for someone with a strong sense of integrity, attention to detail, and a customer-first mindset. You should have:• GCSE (or equivalent) in English and Mathematics (preferred)• Previous customer service experience—preferably within the finance industry• Excellent communication skills, both written and verbal• Strong administrative and time-management capabilities• A proactive, problem-solving approach and willingness to take ownership• The ability to remain calm under pressure while meeting service level targets• A desire to learn and adapt in a compliance-driven environment
Compliance & Development:You will be required to maintain relevant accreditations (e.g., FCA, DPA, SAF, ECCD, Code of Conduct) and act with due care and skill in the best interests of customers, in line with company and regulatory expectations.
What You’ll Get in Return:• A collaborative and supportive team environment• Ongoing training and development opportunities• Career growth within a respected and reputable client organisation• Access to a range of employee benefits and wellbeing initiatives
Credit check and DBS check will be required for this role - this will be obtained by Quality Personnel if successful after interview stage.
Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 4th year running!).Please note due to volume of applications you will only be contacted if we are progressing your application.
