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Customer Success Manager SaaS Milton Keynes

interAct Consulting Limited
Posted 8 hours ago, valid for 11 days
Location

Milton Keynes, Buckinghamshire MK10 9QA

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • A leading software house in Milton Keynes is seeking a Customer Success Manager for their SaaS B2B and B2C operations.
  • The role involves assisting with the strategy and vision for customer service and success, including evaluating problem resolution processes.
  • Candidates should have experience in building and running customer success teams in either B2B or B2C organizations.
  • The position requires excellent communication skills and an understanding of customer service and learning communities.
  • The salary offered is up to £50,000 plus a package, with a requirement of one day per week in the Milton Keynes office.
Customer Success Manager SaaS B2B B2C required by leading software house in Milton Keynes to come in and assist with the strategy and vision for the running of the customer service and success. You will be working on…Evaluating the problem resolution process for the product, the way in which the teams deal with requests and provide responses to the customers.  Ensuring there is appropriate processes in-place (e.g. for escalation, risk management).Evaluating how the company support customer requests today for access to information (docs, videos), training requests and general help.  Ensuring they have appropriate processes in-place for customer engagement.Any exposure to Power BI and SQL is advantageous. Essential Skills
  • Experience building and running customer success teams in a B2B or B2C organisation;
  • Excellent understanding of customer service;
  • Excellent understanding of building learning and development communities for engaging with customers;
  • Excellent communication skills, verbal and written;
 1 day per week in Milton Keynes and up to £50k plus package.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.