Warranty Technician

Warranty Technician - Competitive SalaryKnowlhill, Milton Keynes

Full-Time | Permanent

Are you passionate about cycling and skilled in resolving technical product issues? Do you thrive in a fast-paced environment where customer satisfaction and efficiency are key? If so, we’d love to hear from you!

We’re looking for a dedicated and detail-oriented Warranty Technician to join our Warranty Department. You’ll play a vital role in ensuring that customer returns and warranty claims are handled swiftly, fairly, and to the highest standard.

The Role

As a Warranty Technician, you’ll be responsible for:

• Managing the return and processing of warranty items in line with company and supplier policies.

• Ensuring customer complaints and technical issues are resolved promptly and effectively.

• Liaising with suppliers to ensure warranty returns are processed accurately and efficiently.

• Communicating key warranty and product insights to internal departments.

• Providing technical and warranty support to UK-based customers.

The Person

Reporting to the Warranty & GSR Manager, the ideal candidate will:

• Be confident in managing their own workload and making sound warranty decisions.

• Have excellent written and verbal communication skills.

• Be a clear and professional communicator who enjoys working directly with customers.

• Be an enthusiastic team player with a track record of achieving goals.

• Possess solid knowledge of Road and MTB bikes, with technical understanding of Shimano products being a distinct advantage.

• Be Cytech Level 1 or 2 qualified (or equivalent).

What We Offer

• A competitive salary package

• A supportive and dynamic working environment

• Opportunities for training and career development

• The chance to work with a team passionate about cycling and customer care

Ready to Join Us?If you're a motivated and customer-focused technician who thrives in a collaborative environment, apply today and help us deliver top-class service to our cycling community.

Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 5th year running!).

Please note due to the volume of applications we receive you will only be contacted if we are progressing your application.