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Role Overview
As an Application Support Analyst, you will play a vital role in ensuring smooth implementation, support, and operation of complex software applications used across the real estate sector. You will be the go-to person for troubleshooting application issues, supporting well respected clients remotely, and ensuring timely resolution of escalated cases.
Role Responsibilities
- Provide high-quality technical and application support to clients, particularly during product implementations and software upgrades.
- Troubleshoot software issues via ticketing platforms (e.g., Jira, Zendesk), escalating complex problems to development or infrastructure teams as needed.
- Conduct regular client follow-ups and status calls to manage expectations and provide updates on issue resolution.
- Document support cases clearly and thoroughly for internal knowledge sharing and future reference.
- Collaborate closely with global team members across EMEA and the US, ensuring a unified approach to client service delivery.
- Build strong client relationships by demonstrating ownership, proactivity, and technical insight.
Role Requirements
- Proven experience in application or systems support, ideally in a SaaS, ERP, or enterprise software environment.
- Advantageous to have exposure to property management systems.
- Familiarity with ticketing systems such as Jira, ServiceNow, or Zendesk.
- Basic understanding of accounting principles (GL, AP, AR) or experience supporting financial modules within ERP systems.
- Comfortable supporting users via email, phone, or remote tools.
- Strong analytical, problem-solving, and documentation skills.
- Exceptional attention to detail and process-oriented mindset.
If you're passionate about software, client support, and working with smart teams on complex systems, we'd love to hear from you. Apply now or get in touch for a confidential conversation.
