Job DescriptionWe`re currently recruiting for the position of Mortgage Administrator (internally known as a Mortgage Coordinator) to join our team based in Countrywide House in Caldecotte, Milton Keynes.What’s in it for you as our Mortgage Administrator?

Full Training and support alongside opportunities for career progression
Salary £24,250 per annum
25 days holiday plus Bank Holidays
Exclusive company benefits including pension and access to our award-winning benefits scheme

Key responsibilities of a Mortgage Administrator

Update MUMS system with any data received via email or in the post
Investigate and respond to queries received (Portal messages within 24 hours /email/telephone).
Update and action Mortgage cases which are highlighted through the High Risk Measures, using initiative to progress mortgage through to offer.
Maintain constant contact with all parties relevant to the applicable mortgage case, to ensure mortgage and insurance documentation is complete in preparation for exchange of contracts.
Ensure case is offered and all relevant checks are completed in preparation for transferring to the On risk and completion team.
Ensure all insurance policies are placed on risk at the correct time.
Monitor and investigate all cases which appear on a High Risk Monitor.
Work to a designed daily structure to achieve maximum coverage throughout a designated pipeline.

Skills and experience required to be a successful Mortgage Administrator

Basic computer awareness is essential, as is the ability to type accurately and quickly.
It is essential to have the ability to multitask in a busy, high workload office environment is essential.
You will need to be a confident and outgoing team player that is able to demonstrate ability to prioritise and organise appropriately.
Excellent communication skills, both verbal and in writing, are essential.
At all times the Mortgage Co-ordinator must adopt a professional attitude and approach to your dealings with all parties.
You will need to demonstrate patience and sincerity when dealing with customers who may have little knowledge of the mortgage process.
Adopt an empathetic approach when dealing with customers who may become upset when things are not going to plan.
Understand the Group’s commitment to achieving fair outcomes for customers and seek to achieve this in all dealings with customers.
You will be required to adopt a conscientious approach and be able to work under pressure with minimum supervision. An innovative approach to problem solving would be an advantage.

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.MS02814

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